Its AMD Ryzen CPU can handle light productivity tasks, like web browsing, Excel spreadsheets, and PowerPoint presentations, but it struggles in demanding workloads. The keyboard is comfortable to type on and easy to adapt to, the touchpad is large and responsive, and the webcam's video quality is outstanding. It has a sharp and well-calibrated display with a 3:2 aspect ratio, which gives you more vertical screen real estate so that you don't have to scroll as much when viewing documents. If that didn’t solve the problem, contact us.The Microsoft Surface Laptop 3 15 (2019) is an exceptionally well-built laptop with a full aluminum chassis.

If your adapter isn’t responding, remove it and restart your device, then try using the adapter again. USB-C adapters don’t have an on/off switch or LED lights to indicate power, errors, or functionality. Check your device specs to see if it supports USB-C. USB-C adapters are designed to be fully featured with Windows 10/11 and require a USB-C port on a PC configured for video output. After that, plug in your USB-C device again.įor additional help with USB-C, see Fix USB-C problems.Īdditional USB-C adapter troubleshooting info After 10 seconds, press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, then appears again. Unplug your USB-C device, then shut down your Surface by selecting Start > Power > Shut down. If the device came with a power supply, plug in the device. My video is not showing on my external monitorįor more info, see Troubleshoot connecting Surface to a second screen. Not all USB-C compatible cables support all features.įor more info, see the section 'For devices using USB-C' in How to charge Surface. Use the cable that came with your device. If you’re using a USB-C hub, try plugging just the USB-C device directly into Surface. If you are having trouble with the USB-C port on your Surface or a USB-C adapter, here are some things you can try.įor some information about troubleshooting USB-C problems in general, see Fix USB-C problems in Windows. Surface Book 2 and later, all Surface Go models, Surface Laptop 3 and later, Surface Laptop Go, Surface Laptop Go 2, Surface Laptop Studio, Surface Laptop SE, Surface Pro 7 and later, Surface Pro 7+, Surface Pro X, and Surface Pro X Wi-Fi, Surface Studio 2 and later. The steps on this page apply to the following devices:

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